Privacy Policy

At Kemel Hub (hereafter referred to as “Our Agency”), we prioritize transparency in how we collect, use, and protect your information. This policy outlines the data we gather from various interactions and relationships—whether you’re a website visitor, prospective client, current client, or previous client—and explains how it is managed responsibly.

Information Collected from Different Users

We collect specific information based on your interaction with Our Agency, categorized as follows:

1. Data Collected from Website Visitors

What We Collect:

• Technical information, such as IP addresses, browser types, operating systems, and pages visited on our website.

• Behavioral data, including time spent on pages and navigation paths.

• Cookies to enhance user experience and track performance metrics.

Why We Collect It:

• To analyze site traffic, improve functionality, and personalize your experience.

2. Data Collected from Prospective Clients

What We Collect:

• Personal details (e.g., name, email address, phone number) submitted through contact forms or inquiries.

• Project-related information to help us understand your needs and tailor our solutions.

Why We Collect It:

• To respond to inquiries, assess project compatibility, and prepare proposals.

3. Data Collected from Current Clients

What We Collect:

• Contact details, business information, project-specific data, branding materials, and payment information.

Why We Collect It:

• To execute and manage your project, including communication, task delivery, and invoicing.

4. Data Retained from Previous Clients

What We Retain:

• Limited information related to completed projects, such as contact details, project scope, and deliverables.

Why We Retain It:

• To comply with legal requirements and to showcase completed work in our portfolio (where consent has been provided).

Use of Cookies

Cookies are small data files stored on your device to optimize your experience on our website. We use cookies differently depending on your role:

1. Website Visitors

Purpose: To track browsing behavior, analyze site performance, and remember user preferences.

Your Control: You can manage or disable cookies through your browser settings. Note that disabling cookies may impact site functionality.

2. Prospective Clients

Purpose: To streamline interactions, such as pre-filling forms or personalizing website recommendations based on your browsing behavior.

3. Current Clients

Purpose: To ensure secure access to client-specific resources, track engagement with shared tools (e.g., dashboards), and optimize project interactions.

How Your Information Is Used

We use the data we collect to fulfill specific purposes, depending on your relationship with Our Agency:

1. Website Visitors

To analyze traffic patterns, improve site usability, and deliver personalized content.

2. Prospective Clients

To communicate with you regarding inquiries, assess your needs, and prepare service proposals tailored to your goals.

3. Current Clients

• To manage your project, deliver solutions, process payments, and provide updates or revisions.

• To use trusted third-party tools necessary for project execution (e.g., SEO platforms, hosting services).

4. Previous Clients

• To retain records for legal or tax purposes.

• To feature your project in our portfolio unless otherwise requested.

Sharing and Security of Data

1. Who We Share Data With

• Trusted third-party providers (e.g., analytics tools, hosting platforms, payment processors) when necessary for project execution.

• Regulatory authorities, when required by law or to protect our legal rights.

2. How We Protect Data

• Encryption: All sensitive information is stored securely using encryption technologies.

• Access Control: Only authorized personnel or contractors can access your information, limited to what is necessary for their role.

• Regular Monitoring: Our systems are routinely checked for vulnerabilities to ensure the highest level of security.

Data Retention and Deletion Policies

1. Website Visitors

Data collected through cookies and analytics is retained for the period necessary to fulfill its purpose.

2. Prospective Clients

Personal data is retained during the inquiry phase and deleted if no formal agreement is reached, upon request.

3. Current Clients

Information is retained for the duration of the project and archived for legal purposes after completion.

4. Previous Clients

Data is retained as required for legal obligations (e.g., tax records) or until a deletion request is made, provided no legal or contractual obligations prevent it.

Your Rights

1. Access and Correction: Request access to the information we hold about you and correct inaccuracies.

2. Restrict or Withdraw Consent: Restrict how we use your data or withdraw consent for specific purposes (e.g., marketing communications).

3. Data Deletion: Request deletion of your data, subject to legal and contractual obligations.

4. Manage Cookies: Adjust cookie preferences via your browser settings.

Why This Matters

This policy ensures transparency and accountability in how we handle your data. Whether you’re visiting our site, inquiring about our solutions, or working with us as a client, we prioritize your privacy and offer full control over your information.

If you have questions or concerns about how we manage your data, get in touch!