Mutual Responsibility Disclaimer
At Kemel Hub, successful collaboration requires clear responsibilities from both our agency and our clients. This policy outlines mutual expectations to ensure smooth communication, timely deliverables, and effective project outcomes.
Our Responsibilities
Deliverables: We commit to delivering high-quality work as outlined in your contract, adhering to agreed timelines and project specifications.
Communication: We will maintain open, transparent communication throughout the project, providing updates and addressing concerns promptly.
Timeliness: We will inform you of any potential delays or obstacles that could impact project completion and propose solutions to address them.
Revisions: We will provide the number of revisions included in the contract and ensure adjustments align with the agreed scope of work.
Client Responsibilities
Timely Feedback: Providing prompt feedback and approvals is essential to keeping the project on schedule.
Materials and Information: The Client is responsible for supplying necessary materials (e.g., images, text, or logos) in a timely manner as outlined in the contract.
Designated Representative: The Client will designate a representative responsible for providing approvals and serving as the main point of contact.
Meeting Deadlines: Delays in providing feedback, materials, or approvals may result in adjustments to the project timeline.
Delays and Adjustments
Impact of Delays: If the Client fails to meet deadlines for feedback or material submission, the project timeline may be extended or rescheduled. Our Agency will not be held liable for delays caused by the Client’s failure to fulfill their responsibilities.
Mutual Accountability: Both parties agree to communicate openly about any obstacles or changes that could impact timelines or deliverables.
Liability Disclaimer
While we strive for excellence, certain outcomes are influenced by factors beyond our control, including:
Market dynamics affecting ad performance or SEO results.
Platform updates or algorithm changes impacting ongoing campaigns.
Our Agency is not liable for losses resulting from external factors or decisions made based on our recommendations.
Why This Matters
By clearly defining mutual responsibilities, we ensure a collaborative, efficient process that delivers the best results for your project. Open communication and timely input from both parties are essential to achieving your business goals.
If you have any questions or need clarification about your responsibilities or ours, get in touch!
