Satisfaction Guarantee + Refund Policy
At Kemel Hub, your satisfaction is our priority. We are committed to delivering high-quality work that meets your expectations and aligns with the agreed scope of your project. Below, we outline how we ensure your satisfaction and address any concerns, including our refund policy.
Our Commitment to Quality
Collaborative Process: We work closely with you throughout the project to ensure deliverables align with your goals.
Revisions: Projects include a set number of revisions as outlined in your contract. Revisions beyond this scope may incur additional charges, but we will always communicate costs clearly in advance.
Attention to Detail: We take every step to meet the highest professional standards, ensuring your project is completed on time and to your satisfaction.
Addressing Concerns
Feedback and Adjustments: If the delivered work does not meet the agreed-upon expectations, we encourage you to share detailed feedback. We will revise the work within the terms outlined in your contract to address any concerns.
Open Communication: Clear and timely communication helps us resolve issues efficiently. If any aspect of the project feels off-track, let us know immediately so we can course-correct.
Refund Policy
No Refunds for Approved Work: Once deliverables are approved, refunds are not offered. We encourage clients to review all materials thoroughly during the approval process.
Exceptional Cases: Refunds may be considered on a case-by-case basis if:
The final deliverables significantly fail to meet the agreed project scope.
Our agency is unable to complete the project for unforeseen reasons.
Partial Refunds: In cases where significant work has already been completed, refunds (if applicable) will be partial, covering only the portion of the project that was not delivered as agreed.
Timelines and Client Responsibilities
Timely Feedback: Delays in providing feedback or approvals may impact the project timeline and your satisfaction. We are not responsible for delays caused by a lack of client communication or materials.
Mutual Respect: We ask clients to engage constructively, allowing us to find solutions that work for both parties.
If you have questions or concerns about your project, get in touch!
