Definitions + Scope
At Kemel Hub (hereafter referred to as “Our Agency”), we are committed to providing clear and transparent terms to guide our collaboration with you. This document outlines key definitions, the types of solutions we offer, and the structure of projects to ensure a mutual understanding of responsibilities, deliverables, and expectations.
Key Definitions
Our Agency (Us): Refers to Kemel Hub, including its owners, employees, agents, or contractors authorized to act on behalf of the agency in providing solutions.
Client (You): Refers to the individual, company, or organization entering into an agreement with Our Agency. This includes any representatives designated by the Client to oversee communication, approvals, or decision-making related to the project.
Solution: A specific service or offering designed to fulfill a defined business need. Solutions are categorized as one-time or continuous (see below).
Project: A contract-based agreement between the Client and Our Agency, encompassing one or more solutions. Each project includes a defined scope of work, timelines, deliverables, and payment terms.
Deliverables: The tangible or digital outputs provided as part of a solution. Deliverables may include, but are not limited to, websites, campaign assets, reports, or designs, as defined in the project contract.
What Is Deemed Necessary: Refers to tools, software, third-party services, or other actions required to fulfill the project’s scope effectively. These will be agreed upon with the Client where applicable.
Types of Solutions
1. One-Time Solutions: Solutions delivered within a defined period, with a clear start and end point.
Examples include:
Website design and development.
Logo and brand identity creation.
Specific campaign projects (e.g., CGI videos or landing pages).
2. Continuous Solutions: Solutions involving ongoing support, maintenance, or management for sustained performance and growth.
Examples include:
Website management, updates, and hosting support.
SEO campaigns with continuous performance monitoring and optimization.
Social media management, including content creation, engagement, and analytics.
Project Structure
Each project may include one or more solutions and is governed by a specific contract tailored to the Client’s business needs. Examples of project structures include:
A One-Time Solution (e.g., website creation) combined with a Continuous Solution (e.g., ongoing website management).
A Specific Campaign Solution (e.g., seasonal marketing push) coupled with recurring ad optimization.
Contracts Are Binding:
The terms and deliverables outlined in the signed project contract are binding for both the Client and Our Agency.
Modifications or additions to the project scope will require a written amendment to the original contract, signed by both parties.
Scope Adjustments
1. Evolving Needs:
If the Client’s priorities change, additional solutions or adjustments can be proposed.
These changes must be formalized through an amendment to the original contract, detailing updated deliverables, costs, and timelines.
2. Out-of-Scope Work:
Tasks or services not outlined in the original contract are considered out of scope.
Out-of-scope work will only proceed with written approval from the Client, including agreed-upon costs and deadlines.
Legal Considerations
Timeliness:
The Client agrees to provide all required feedback, approvals, and materials within the timelines outlined in the contract. Delays in meeting these requirements may result in adjusted project timelines.
Our Agency will communicate any delays on its part promptly and work to resolve them as efficiently as possible.
What Is Deemed Necessary:
Our Agency retains the right to use tools, third-party services, or licensed materials necessary to fulfill the project scope. These actions will align with the agreed-upon terms and the Client’s goals.
Any additional costs for these services will be communicated and approved by the Client in advance.
Why This Matters
This framework ensures clarity and mutual accountability for both the Client and Our Agency. By defining key terms and setting expectations, we aim to provide a smooth and collaborative experience, tailored to meet your unique business needs.
For any questions regarding projects, solutions, or scope, get in touch!
